PRIVACY POLICY
Last Updated: 21 August 2026
Kayush Pharmacy, a division of Kayush Laboratories Private Limited (“Kayush Pharmacy”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website, contact us, communicate with us, or use services made available through our website.
1. INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect information such as:
• Name
• Mobile/telephone number
• Email address
• Information submitted through website forms
• Franchise enquiry information
• Career or employment enquiry information
• Messages and other information voluntarily provided to us
• Technical information such as IP address, browser type, device information, pages visited, and website usage information
Where a customer voluntarily shares a prescription or medicine-related information for the purpose of an enquiry or order, such information may also be processed only as reasonably necessary to respond to that request and provide the requested service, subject to applicable laws.
2. HOW WE USE INFORMATION
Information collected through our website or communications may be used to:
• Respond to customer enquiries
• Assist with medicine, product or service enquiries
• Process and respond to requests received through our communication channels
• Respond to franchise enquiries
• Respond to career or employment enquiries
• Provide customer support
• Improve our website, services and customer experience
• Maintain website security and prevent misuse
• Analyse website performance and usage
• Communicate important information relating to an enquiry or service
• Comply with applicable legal and regulatory requirements
We do not sell your personal information.
3. MEDICINES AND PRESCRIPTIONS
Information available on this website is intended for general informational purposes and should not be considered a substitute for professional medical advice, diagnosis or treatment.
Prescription medicines are supplied only in accordance with applicable laws and may require a valid prescription from a registered medical practitioner.
Customers should consult an appropriately qualified healthcare professional regarding medical conditions, medicines, dosage, side effects or treatment decisions.
4. WHATSAPP AND THIRD-PARTY COMMUNICATION SERVICES
Our website may provide links or buttons that allow visitors to communicate with us through third-party services such as WhatsApp.
When you use such services, information you provide may also be processed by the relevant third-party service provider according to its own privacy policy and terms.
Kayush Pharmacy does not control the privacy practices of independent third-party platforms.
5. COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar technologies to enable website functionality, understand visitor behaviour, improve website performance and enhance the user experience.
We may also use analytics and website performance tools that collect information such as pages visited, approximate location, device type, browser information and interactions with the website.
You may control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
6. THIRD-PARTY LINKS
Our website may contain links to third-party websites, social media platforms, maps, messaging services or other external services.
We are not responsible for the privacy practices, security, availability or content of independent third-party websites or services. Visitors should review the applicable privacy policies of those services before providing personal information.
7. DATA SECURITY
We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
8. DATA RETENTION
We may retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, respond to enquiries, maintain appropriate business records, resolve disputes and comply with applicable legal or regulatory requirements.
9. SHARING OF INFORMATION
We may share information with service providers or professional advisers where reasonably necessary for website operation, communication, technology support, legal compliance or provision of requested services.
We may also disclose information where required by applicable law, regulation, court order or lawful request from a competent authority.
We do not sell personal information to third parties.
10. CHILDREN’S PRIVACY
Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement where required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us.
11. YOUR PRIVACY RIGHTS
Subject to applicable law, you may contact us regarding personal information you have provided to us, including requests relating to access, correction, updating or deletion where applicable.
Certain information may need to be retained where required by law or for legitimate business, regulatory or record-keeping purposes.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements.
The latest version will be published on this page with an updated “Last Updated” date.
13. CONTACT US
For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:
Kayush Pharmacy
A Division of Kayush Laboratories Private Limited
Website: kayush.in
Email: info@kayush.in